Shipping & Returns

We pride ourselves on offering you a smooth and reliable shopping experience with secure PayPal payment and speedy Australia Post delivery.

Within Australia
Mummy I Love You offers cheap flat rate postage charges for delivery within Australia via Australia Post, so there are no nasty surprises when you get to the checkout:

     $8 = Regular post, typically delivered in 2-5 days*
     $12 = Express post, delivered next day to applicable areas*
     FREE = All orders over $50

*Note: As a result of Covid-19, delivery delays may be experienced. 

If you are concerned about the delivery of your order, please contact us.

We aim to pack and ship orders within 24-48 hours of receipt.

Sorry! We do not ship internationally at this time.  

Locally (Toowoomba suburbs with postcode 4350)
Please contact us regarding local delivery, depending on circumstances free delivery may be available.

Incorrect delivery address/returned parcels
If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, additional postage charges will be incurred to resend the parcel to the correct address.

Wrong size?  Changed your mind?  No worries.  We want you to be 100% happy with your Mummy, I Love You purchases and will gladly refund, credit or exchange all non-sale items within 30 days of purchase, provided the items returned are unused/unworn and still in their original condition and packaging with all accessories and contents. 

Please note that all postage costs for returns and exchanges are to be incurred by the customer.  Refunds and credits will be for the item amount only and do not include any postage and handling charges.  Returns will be processed within seven working days of receipt of the goods. 

To arrange a return, contact us with details of the item, date of purchase and reason for returning.  We will get back to you promptly with further advice on how to proceed. 

Snapped up a bargain on sale?  Typically, the purchase of sale items is final however, if the item is not right for you, contact us.  In some instances we may be able to help with a credit or exchange.

If you received a faulty or damaged product, please contact us and we will get back to you promptly to rectify this.